INFLATABLE NECK STRETCHER FOR CERVICAL SPINE & POSTURE CORRECTION

✅ XERRYCON — SHIPPING POLICY

Company: XerryCon

Address: 367 S Rohlwing Rd Ste N, Addison, IL 60101

Contact: (312) 847-1828

Email: info@xerrycon.com

1. Order Processing & Handling Time

We know you’re excited to receive your order — and we work hard to make it happen fast.

• All orders are processed within 1 business day.
• Orders placed before 12:00 PM CST ship the same day whenever possible.
• Orders placed after 12:00 PM CST or during weekends/holidays will be processed the next business day.
• If we experience unusually high order volume, there may be a slight delay — but we’ll notify you immediately.

2. Shipping Rates & Delivery Time

We offer fast and reliable shipping throughout the United States.

3. Free Shipping Eligibility

• Orders of $50 or more qualify for FREE Standard Shipping within the U.S.

4. Tracking Your Order

Once your order ships, you will receive an email with:

• Tracking number
• Shipping carrier information
• Real-time tracking link

If you do not see your tracking email, check your spam folder or contact us at info@xerrycon.com.

5. Incorrect or Incomplete Addresses

Please ensure your shipping address is correct at checkout.

• XerryCon is not responsible for delays caused by incorrect or incomplete addresses.
• XerryCon is not responsible for packages returned due to address errors.

If the package is returned, we will contact you to re-ship it (additional postage may apply).

6. Lost, Stolen, or Damaged Packages

We treat every order with care, but sometimes things happen during transit.

• If your package is marked as delivered but you did not receive it, please contact the carrier first, then reach out to us.
• If your package arrives damaged, send photos to info@xerrycon.com so we can assist.

We handle every claim case-by-case to ensure the best outcome for our customers.

7. International Shipping (Future Expansion)

At this time, we only ship within the United States.

We will be expanding into Canada & UK soon — stay tuned!

✅ XERRYCON — REFUND & RETURN POLICY

At XerryCon, we stand behind the quality of every product we create. If something doesn’t feel right, we’re here to help.

1. 30-Day Return Window

If you’re not fully satisfied with your purchase, you may return it within:

• 30 days of delivery
• For a refund or replacement

To qualify, the item must be:

• In its original condition
• Free from excessive wear or damage
• Returned with all original accessories/packaging

Returns that do not meet these criteria may be rejected.

2. How to Start a Return

Email our support team at info@xerrycon.com with:

• Order number
• Reason for return
• A photo of the product (if applicable)

Our team will respond within 24 hours with instructions.

3. Return Shipping Costs

• If the product arrived damaged, defective, or incorrect, XerryCon will cover the return shipping.
• For all other returns (change of mind, accidental order, etc.), buyers are responsible for return shipping.

4. Refund Processing

• Refunds are issued to your original payment method.
• Processing typically takes 3–7 business days.
• Shipping charges are non-refundable unless the error was ours.

5. Exchanges

Need a replacement instead of a refund? We gladly offer free exchanges for:

• Defective items
• Items damaged in transit

Simply contact us at info@xerrycon.com.

6. Non-Returnable Items

For safety and hygiene reasons, certain items cannot be returned once opened, including:

• Personal care or wellness items
• Used brushes or cleaning fabrics

If unsure, contact support before opening your product.

7. Lost or Missing Packages

If your package shows as Delivered but you did not receive it:

1. Check with neighbors and household members
2. Verify the shipping address
3. Contact the carrier
4. Reach out to us

We handle each case individually to find the best solution.

8. Cancellations

Orders may be canceled within 1 hour of being placed. Because our handling time is fast (1 business day), cancellations after this period are not guaranteed.

9. Contact Us

For returns or refund-related questions:

📍 Address: 367 S Rohlwing Rd Ste N, Addison, IL 60101

📞 Phone: (312) 847-1828

✉️ Email: info@xerrycon.com