Refund & Return Policy
At XerryCon, we stand behind the quality of every product we create. If something doesn’t feel right, we’re here to help.
1. 30-Day Return Window
If you’re not fully satisfied with your purchase, you may return it within:
- 30 days of delivery
- For a refund or replacement
To qualify, the item must be:
- In its original condition
- Free from excessive wear or damage
- Returned with all original accessories/packaging
Returns that do not meet these criteria may be rejected.
2. How to Start a Return
Email our support team at info@xerrycon.com with:
- Order number
- Reason for return
- A photo of the product (if applicable)
Our team will respond within 24 hours with instructions.
3. Return Shipping Costs
- If the product arrived damaged, defective, or incorrect, XerryCon will cover the return shipping.
- For all other returns (change of mind, accidental order, etc.), buyers are responsible for return shipping.
4. Refund Processing
Once your return is received and inspected:
- Refunds are issued to your original payment method
- Processing typically takes 3–7 business days
- Shipping charges are non-refundable unless the error was ours
5. Exchanges
Need a replacement instead of a refund?
We gladly offer free exchanges for:
- Defective items
- Items damaged in transit
Simply contact us at info@xerrycon.com.
6. Non-Returnable Items
For safety and hygiene reasons, certain items cannot be returned once opened, including:
- Personal care or wellness items
- Used brushes or cleaning fabrics
If unsure, contact support before opening your product.
7. Lost or Missing Packages
If your package shows as Delivered but you did not receive it:
- Check with neighbors and household members
- Verify the shipping address
- Contact the carrier
- Reach out to us
We handle each case individually to find the best solution.
8. Cancellations
Orders may be canceled within 1 hour of being placed.
Because our handling time is fast (1 business day), cancellations after this period are not guaranteed.
9. Contact Us
For returns or refund-related questions:
📍 Address: 367 S Rohlwing Rd Ste N, Addison, IL 60101
📞 Phone: (312) 847-1828
✉️ Email: info@xerrycon.com